Delivery

If you have any additional questions which do not appear within this FAQ list please telephone our customer services department on +44 (0)115 7842770 or email info@bridgfordandgreene.co.uk

How long does your delivery take?

We will aim to deliver your items to you as quickly as possible. Once you have placed your order and received an order confirmation you will be given an approximate week commencing date, by the manufacturer, for delivery. 99% of our deliveries take place on time or earlier than expected, however if for any reasons there are unexpected delays, our customer service team will keep you up to date with the delivery progress.

Deliveries can take from as little as 3 weeks and up to 16 weeks depending on the availability of stock at our warehouse and availability of delivery / fitting dates.  Delivery times will vary per the range and the models that you have chosen.

ALL our ranges are made to order, with limited stock held by Bridgford & Greene. For further information regarding current stock positions, please contact our sales office.

Should you have any queries on deliveries prior to your chosen delivery day please contact one of our customer advisors on Tel.+44 (0)115 7842770 or email info@bridgfordandgreene.co.uk.

Once the product is in stock in our warehouse, how long will it take to home deliver? Can you offer me a specific time slot? Can I have a Saturday delivery?

Our delivery contractors aim to deliver within 10 working days of your completed kitchen order being available. This can vary based on the time of year (eg. pre-Christmas).

When the goods are in stock, the home delivery contractors will contact you to arrange a delivery date with you that is mutually agreeable to both parties. Delivery runs are scheduled by postcodes and they normally serve each postcode areas once or twice a week. The delivery team will aim to book in with you for the earliest possible date.

You can request a specific timed delivery (eg first drop 7 - 9 am.) A specific timed delivery cannot always be guaranteed, is subject to availability and must be reserved by the client at the time of agreeing a delivery date. A timed delivery will incur additional charges which must be met by the client.

Saturday deliveries have limited availability and cannot always be guaranteed. A surcharge may apply. Please enquire for details and availability.

For all deliveries you will be advised of a 2-hour delivery window by phone or e-mail, the day prior to delivery.

Non-Conforming goods (wrong size/wrong finish) 

Like for damaged goods, we will require pictures to be sent by email to document the non conformity. If the material provided by the customer was not of satisfactory quality or insufficient, the company is entitled to an inspection either directly by an internal member of staff, or via legally authorised independent technician. This will be necessary to proceed with any course of action that include part/full replacement or allowances granting. It is tacitly understood that either course of action will only be granted on the single parts that prove to be non-conforming. 

Who do I contact with queries regarding my delivery?

Should you have any queries on deliveries prior to your chosen delivery day please contact one of our customer advisors on Tel.+44 (0)115 7842770 or info@bridgfordandgreene.co.uk

What happens if I can't take the delivery on the agreed date?

If you accept a delivery date that you subsequently cannot meet, we will do our best to rearrange an alternative delivery date.  Please note that if the delivery has to be rescheduled less than 2 working days prior to delivery you will be liable to pay the full cost for re-delivery.

How much does delivery cost?

The prices of our kitchen cabinets include delivery costs to most areas of the UK Mainland. However there may be delivery surcharges, depending on volume and weight of items to specific postcodes. Please contact us to enquire about deliveries to the following postcodes: 

  • PH7-PH50
  • PA19-PA78
  • KW
  • KA27-KA28
  • AB
  • IV16-IV28 AND IV40-IV63
  • HS
  • ZE
  • PL1 - PL95;
  • TA - TQ - EX postcodes;
  • Cornwall
  • SW Wales
  • Northern Ireland and all the British Isles.

Please note some of these postcodes may not be served by a 2-man delivery service. If you want delivery to any of these postcodes, please contact us for further advise.

For deliveries overseas, i.e. Continental Europe, we invite you to contact us for a quotation, as the relative suppliers may be able to dispatch in your country of choice at a surcharge.

Standardly, appliances are delivered from our warehouse along with your kitchen cabinet order and this will not incur a surcharge. If however you require an appliance to be delivered directly from the manufacturer you will incur the following surcharges:

Delivery of a single appliance = £120

Delivery of multiple appliances  = £54 in total

Delivery of a side by side fridge freezer = £192

How big is your delivery vehicle? (my property has parking restrictions / height restrictions / no parking is available / I live at the bottom of a very narrow lane).

Under the obligations of the delivery provided by Bridgford & Greene, the goods vehicles used have the approx following dimensions: 

* Length: 8200 mm * Height: 3600 mm * Width: 2400 mm, the goods vehicles are commonly referred to as a 7.5 TON vehicle, and is a similar size to a small furniture removal van.

 If you have any concerns over access of delivery vehicles, please discuss this when you place your order.

 If you fail to report eventual access restrictions and on delivery the crew encounter problems reaching you, this may cause a termination of your agreed delivery. Payment for the failed delivery will be wholly met by the client. Subsequent re-delivery with a specialised vehicle or within a specific allotted time frame will also be charged.

The above is valid in case of any restricted parking regulations.

What is the customer’s responsibility?

Site access to property: it is the customer's responsibility to ensure adequate parking at the clients property. On delivery, if the delivery crew encounter any restricted access to your property, this may result in a termination to your booked in delivery. Payment for the failed delivery is wholly met by the client so subsequent re-delivery would be charged and suitable arrangements necessary so as not to encounter the same issues.

Restricted time access: commonly time allowed for unloading and loading goods is within a 30 minute period. However please note that installation of most products takes longer than 30 minutes, therefore, if time restrictions apply, the delivery crew may refuse to assemble goods. If the client requires the goods assembling, this may require extra charges for second call out.

In certain circumstances and if requested by the customer and confirmed in writing, it may be possible for delivery crews to work outside of the allotted 30-minute loading/unloading time restrictions. However all charges incurred with any fines, including clamping and all release fees, are to be covered fully by the client.

Clients responsibilities: It is the client’s responsibility to provide a safe working environment for our fitters for their Health and Safety. They are not authorised to access properties where building is still in progress or if the site is still unfinished or considered unsafe. The crew can decide to terminate any delivery and the re-delivery or second call required will be fully chargeable to the customer.

All deliveries will be made to the client’s room of choice. It is the clients responsibility to ensure that prior to the arrival on the crew all access to the room of choice and any working areas are completely clear of any furniture, ornaments, obstacles and obstructions which represent a hazard to the Health and Safety of the delivery crew or make the room unsafe to work in.

We will not be liable for any damages to property where this has not been strictly adhered to.

My door/access to room of choice is quite small - will the kitchen cabinets fit through it?

Access is not usually a problem but it is your responsibility to ensure that the goods that you have ordered fit into your house. Should you have any concerns or queries please contact our customer service department and they will be able to confirm dimensions of items.

Delivery discrepancies: delivery damages, missing items, items not as ordered, faulty goods, unwanted / wrongly ordered goods

We inform you that in all circumstances, whether you are having the goods installed, or just delivered for self-installation, if you are not personally present at your property and have left acceptance of your goods to any third party, whomever is at the property represents you. Whatever decisions they take, signatures they sign, will be considered as taken/given on your behalf,

Any discrepancies must be reported upon delivery. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign, otherwise we may not accept any claims.

Missing items: Should an item appear to be missing / not delivered you must notify the delivery team and note on the delivery note on delivery.

We will endeavour to rectify the matter at the earliest, after delivery.

Faulty goods:

Transit Damages: Damages to the boxes must be noted on the delivery note. Failing that, your claim will not be accepted and you will not be entitled to a free replacement. When in doubt about the conditions of the content of a box, please ensure you write 'BOX DAMAGED - CONTENTS UNCHECKED'.

Manufacturing faults:

Goods under Warranty: As soon as possible report the fault to us by email with a full description of the alleged fault and a picture. We will then arrange an engineer to attend to either rectify the fault on site or advise on course of action needed to remedy. If the fault is deemed a manufactures fault and the item is under guarantee we will replace the faulty item FOC.

Goods not under Warranty: As soon as possible report the fault to us by email with a full description of the alleged fault and a picture. We will then arrange an engineer to attend and either rectify the fault on site or advise on course action needed to remedy. All incurred costs will be charged to customer.

Unwanted / wrongly ordered item (excluding bespoke items, special size items)

In the unlikely event you should wish to return any items to us we are pleased to extend to all customers 7 working days in which to return them for a refund. Bridgford & Greene will deduct the cost of recovering goods from any subsequent refund.

Will we take old kitchen furniture away?

This service is available but not included in our prices. The service varies depending on the type, size, and volume of items to be removed.

Please contact us on +44 (0)115 7842770 or email info@bridgfordandgreene.co.uk for a quotation.